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October 20, 2023 | By christa

Finding the Best IT Support Provider: A Guide

Navigating the digital landscape of business technology can be as complex as charting unknown territories. Just like having a skilled guide is crucial for a successful expedition, finding the right IT support provider is paramount for a company’s success. Whether you’re a small business aiming for efficiency or a large enterprise focused on security, the right IT partner can streamline operations and boost productivity.

Here are some key factors to consider when selecting an IT support partner:

Identify Your Needs

Before starting your search, clearly define your IT needs and priorities. Are you looking for 24/7 monitoring and help desk support? Ongoing maintenance and upgrades? Cybersecurity services? Understanding your requirements will help you find a provider with the right solutions.

A Cisco report revealed that 96% of executives consider security a top priority — and rightfully so! With cyber threats on the rise, finding vendors who specialize in threat detection, data encryption, and compliance is more crucial than ever before.

Consider Internal vs. Outsourced IT

Determine the type and extent of support that you need. While solely relying on internal support was common in the past, many businesses are turning towards outsourced IT support. By 2025, it’s predicted that 80% of enterprises will have migrated fully into the cloud – meaning an even greater shift towards this type and extent of IT assistance.

Many businesses benefit from a hybrid model in which they utilize in-house IT staff for some functions, such as strategic planning for business needs, and outsource advanced or specialized services, such as cloud support, cybersecurity, or specific software applications. A hybrid approach gives companies maximum control over their tech infrastructure while ensuring they remain fully up-to-date with current trends and industry standards without breaking their budget limits.

Evaluate Service Delivery

When comparing providers, look at how they deliver support. Does the provider offer 24/7 service for any issues that arise or are there restricted hours? A team that is available around the clock ensures critical problems can be addressed immediately, no matter when they occur.

Also, investigate their approach to problem-solving. Differentiate between reactive support, which addresses issues as they occur, and proactive support, which takes a preventative stance. Proactive IT maintenance includes continuously monitoring your systems so you don’t have to worry about future disasters.

Examine Billing Models

Navigating the billing structures of IT support can be tricky, but understanding what works for your business is key. If you’re looking to stay within a secure budget and need some stability in service-level agreements (SLAs), then contract-based plans may be a great option.

On the other hand, month-to-month services provide flexibility and simple termination processes, allowing adjustments based on changing demands and making them suitable for variable budgets or trial periods. Consider your financial stability, commitment preferences, and expected growth to make the right choice for your organization.

Conclusion: Research is Key

Finding the right IT support partner takes research and planning. Clearly defining your needs, vetting providers thoroughly, and choosing a service model that fits your business goals will ensure you select a solution to take your organization’s IT to the next level. With the right partner, you’ll know that your systems and data are in good hands.

LeadingIT is a cyber-resilient technology and cybersecurity support provider. With our concierge support model, we provide customized solutions to meet the unique needs of nonprofits, schools, manufacturers, accounting firms, government agencies, and law offices with 20-200 employees in the Chicagoland area. Our team of experts solves the unsolvable while helping our clients leverage technology to achieve their business goals, ensuring the highest level of security and reliability.

Do you need cybersecurity support to protect your business? Leave a message for us and we will get back to you right away.



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