LeadingIT Help Desk Support
How to use the Help App
4 Tips to Get the Best Support Possible
When in doubt reboot:
You’d be surprised how many issues we can fix, just by rebooting the computer. Save your work first.
Use our app or send an email:
If your issue is less urgent, use our Help@GoLeadingIT app on your computer, or send an email to firstname.lastname@example.org to let us know the issue you’re having.
Call first if it’s an emergency:
If its mission critical, please call our main line at (815) 308-2095 to talk to one of us immediately.
Use the subject line wisely:
Like you, we get a lot of email, it makes our job easier (and quicker for you) to read “Cannot print to HP LaserJet” versus every message saying “HELP!!!!!!!!!!!!”.
Our Help@GoLeadingIT app is our “exploded circle” logo in the bottom right of your computer. From here you can submit a new ticket, review all tickets, and more.